Subscription terms

What renews

There are two recurring plans. The yearly one opens everything Alma has written for you — every system, every chapter — for a year. The monthly one opens only the three systems that move with the date: transits, the solar return, and compatibility. Renting a natal chart would be rent on numbers that have not changed since you were born, so the archive is not part of it.

Both are sold inside the app, and both appear on the same screen with what each one grants written on it. Neither has a trial and neither has an introductory price — there is nothing that starts cheap and becomes expensive, because the thing this page exists to prevent is a charge nobody was expecting.

Either plan renews on its own cycle until you stop it. A payment opens slightly more than the period it is for — thirty-one days for a month, three hundred and sixty-five for a year, counted from whichever is later, the day you pay or the day your current access ends. The extra days do not stack up; they exist so that a renewal charged a few hours late can never lock you out of a period you have already paid for.

Who charges you

The store you bought in. On iPhone and iPad that is Apple; on Android it is Google. They hold the payment method, they take the money on each renewal, and the price you were shown was theirs — charged in your own currency with your own tax, which is the number that is true. Nothing is sold on this website.

We are told that a payment happened, not how. That is why the sections below say “we ask the store” wherever money is involved: it is a description of the plumbing rather than a way of declining responsibility. What is ours is the access, and the access is opened and closed by us the moment the store tells us either has changed.

A plan is rented, not bought

The yearly plan opens everything for a year. It is not a purchase of the archive. When the year ends and you have not renewed, the readings that were written for you during it stay in your account — nothing is deleted — but they stop opening, the same as any chapter you have not paid for.

If what you want is text that is yours whatever happens next, that is the archive, bought once. Anything bought outright is permanent and is untouched by a plan starting, ending or being cancelled.

You are told before you are charged

The store tells you. Both of them send their own receipt for every charge and their own notice before a renewal, to the address on your Apple or Google account, under their own rules — and that is the channel that cannot fail, because it does not depend on our knowing who you are.

We send a second one where we can. If there is an email address on your Alma account, a letter goes out three days before a renewal saying what is about to be taken, in the currency it will be taken in, and on what date. It is sent once per renewal — not once per plan, not once ever — and if our mail provider refuses it, it is not marked as sent and it is tried again the following day.

It never says an amount it is not sure of. If neither the plan nor the payment behind it can tell us what is about to be charged, nothing is sent at all rather than a letter with a nought in it — a figure in writing that disagrees with the one taken is worse than the silence it was meant to prevent.

It is not a marketing email and there is no unsubscribe on it, because a subscription you have forgotten about is the oldest trick in this industry and we would rather not be in that business. It belongs to no list and has no preference to set.

The gap that is left, said plainly: a store does not tell us the address it billed. If you have never signed in to Alma, we have nowhere to write, and our letter is not sent — you will have the store’s own notice and nothing from us. Signing in once removes that gap entirely, and it is the single best reason to do so.

The price you agreed to is the price that renews

Nothing in Alma can change what an existing plan costs. A new price on the price list applies to new purchases; your plan goes on billing what it was opened at.

If the price of a running plan were ever raised, it would be raised in the store’s own console, and neither store lets that happen quietly: each has its own rule about telling a subscriber first, and about an increase needing their agreement rather than their silence. We would write as well, by hand, to any address we have — because there is no automatic notice for it and we would rather say so than imply a machine is watching.

Cancelling takes two taps

A subscription bought inside an app belongs to the store account that paid for it, and the store’s own screen is the only place it can be stopped. That screen is two taps away, from inside Alma:

• Settings → the row that names your store — Manage this subscription in the App Store on iPhone and iPad, Manage in Google Play on Android. It opens your subscriptions there.
• Cancel on that screen, and confirm.

Or open the same screen directly:

• Apple — https://apps.apple.com/account/subscriptions
• Google — https://play.google.com/store/account/subscriptions, or their step-by-step.

No email to write, no reason to give, no call, and no offer standing between you and the second tap. You cancel from inside the same product you subscribed in, which is what California requires of a subscription sold this way — and, more to the point, it is the only version of this that is not an obstacle course.

Withdrawing is a different act from cancelling, and it has no button anywhere. Inside the first fourteen days you can withdraw from a plan outright rather than merely stopping the next charge; today that is an email to us, read by a person, and what happens next is on refunds.

What cancelling does: the store stops the next charge and tells us the date your access runs to. Nothing is taken away at the moment you cancel — the period you are in was paid for and stays open until its last day. If the store’s screen did not confirm it, nothing has happened yet: a cancellation you believe took place and the store never recorded is the failure that ends in a charge you did not expect, so check that their screen says the plan is ending before you close it.

Cancelling is not a refund of the period you are in. What is and is not refundable — including the fourteen days in which you can withdraw from a plan outright — is in refunds.

What you keep afterwards

Everything you bought outright. A system, or the whole archive, bought as a one-time purchase is permanent and is not affected by a subscription ending.

Your account, your chart and your conversations stay as they are. Ending a subscription is not deleting an account — that is a separate, deliberate act, and it is described on the deletion page.

One reading first, the rest later

If you buy a single system and then decide within thirty days that you want the rest, the rest of the archive is offered at its price less what you already paid for that reading. Nothing to claim, nothing to refund first — the reduced price is simply what you are charged.

It is set against the price in the currency you paid in, and it is offered while you hold one system and nothing wider. After thirty days the offer is gone and the reading you bought remains yours. The reduction applies to the archive; a plan is priced on its own.

If a payment fails

Nothing is taken away. A card that bounces is usually a card that works on the retry, and both stores retry for a while and give you a window to fix the payment method — the person whose payment failed is the last person who should be locked out while it is being sorted out.

If the retries never succeed, the plan is simply not extended: your access runs to the end of the period you already paid for and stops there. Anything you bought outright is untouched by any of this. Subscribing again starts a new period from the day it is paid.

Invoices and tax

The store is the seller of record. They issue the invoice, they handle VAT, GST and sales tax where it applies, and their receipt is the document your accountant wants — ours confirms what you agreed to and is not a tax invoice. If you need theirs reissued, ask them, or ask us at hello@pazl.ai and we will ask them.

If your plan is not a store subscription

Then it runs through Paddle.com Market Ltd, the card processor Alma is configured with, and it is cancelled in Alma’s own Settings rather than in a store: the button is there when there is no store screen to send you to, and it asks the processor to stop the next charge. If they cannot be reached, nothing is changed and the screen says so. Everything else on this page applies with their name in place of the store’s.