Terms

What Alma is

Alma calculates a chart from your birth date, time and place, and writes readings from it. The calculation is arithmetic and is the same for everyone. The readings are written by a language model that is given your chart and is allowed to cite only what is in it.

Pazl LLC operates Alma and writes it. It is bought inside the app, and the seller is the store you bought in — Apple on iPhone and iPad, Google on Android. They take the money and issue the receipt; we open what it bought. See subscription terms. Nothing is sold on this website.

What Alma is not

Alma is not medical, legal or financial advice, and it does not predict events. It will not tell you whether to take the job, leave the person, or have the operation.

This is not a disclaimer bolted to the end of a page. It is a rule enforced where the readings are generated: Alma is instructed never to diagnose, never to advise on money or law, and never to state that something will happen. A reading that does any of those things is a fault in our system, not fine print you failed to read. Tell us at hello@pazl.ai and we will fix it.

If you are unwell, in danger, or making a decision with money or law in it, talk to someone qualified. Alma is for self-knowledge, and self-knowledge is not a second opinion.

Who may use it

Anyone aged 16 or over. You can read your chart, and even buy, without giving us an address: an unsigned-in visitor is already an account with an id, and what signing in adds is durability rather than permission.

But an account with no address is an account nobody can get back into, and one we cannot write to about a renewal. Sign-in is a passwordless link to an inbox, so the inbox is the account — lose access to it and you lose access to Alma. See subscription terms for what a missing address costs you specifically.

What we ask of you

• Enter your own birth data honestly. A guessed birth time produces a chart that is entirely plausible and completely wrong, and Alma cannot tell the difference.
• If you enter someone else’s birth data for a compatibility reading, ask them first. It is their birth data, not yours.
• Do not scrape Alma, resell its readings, or present them as a product of your own. What Alma writes for you is yours to keep, print, quote and share.
• Do not attack the service or try to reach other people’s charts.

What we owe you

The readings you bought outright, kept available while your account exists. One-time purchases are permanent; they do not expire when a subscription does.

A plan is the other case, and it is worth being exact about: readings written for you while a plan is running stay in your account when the plan ends, but they stop opening, because what a plan sells is the year rather than the text. That is set out in subscription terms, and it is the reason the archive is sold separately at all.

Alma will not be up every second of every year. Nobody’s service is. If it is down when you want it, it will come back — and if an outage of ours cost you a month you paid for, we will ask the store that took the money to refund it, because they are who holds it. See refunds.

If we change these terms, you get an email before the change takes effect, not a silently updated date at the top of a page. That letter is written by hand and sent to the address on your account, because Alma has no mailing list and nothing automatic that could send it.

Which means: if you have never given us an address, there is no channel that reaches you, and the date at the top of this page is the only notice there is. That is a reason to sign in, not a loophole we are pleased with.

If something goes wrong

If we cause you loss, our responsibility is limited to what you paid for the thing that went wrong. Alma is a reading, not a professional service, and it should not be relied on as one — which is the same sentence as the section above, in the language of liability.

Nothing here removes a right your own country gives you. Where the two disagree, your country wins.

Ending it

You can delete your account in Settings, at any moment, without asking us and without explaining. It takes effect immediately and it takes your data with it — see privacy for the list, and the deletion page for the steps.

That includes an account you never signed into. Reading without one is allowed and so is buying without one, so a guest account is where most of the birth data in Alma lives; it is deleted on the same terms, confirmed with the account id shown on the screen instead of an address. Where an app has not caught up with that yet, its Settings screen asks you to sign in first — the deletion page says which, and in that case write to hello@pazl.ai and we do it by hand. That is a person and a working day rather than a button, and stating it is better than a sentence promising otherwise on a screen where the button is greyed out.

We may close an account that is attacking the service or using it against other people. If we do, you get the email and the reason — or, where there is no address on the account, the reason on request at hello@pazl.ai.

Law

These terms are governed by the law of [governing law], and disputes are heard in [venue]. Both are being confirmed and are left blank rather than guessed at.